Last Updated: January 01, 2026
Bilal Web Studio respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.
Information We Collect
- Personal Information: We collect information you provide directly to us, including your name, email address, phone number, company name, and billing information when you inquire about or purchase our services.
- Project Information: When working on your project, we collect website content, images, branding materials, login credentials, and other materials necessary to deliver our services.
- Technical Information: We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, operating system, and pages viewed.
- Communication Records: We maintain records of your communications with us, including emails, phone calls, and messages through our contact forms or chat systems.
How We Use Your Information
- Service Delivery: We use your information to provide the services you have purchased, including website development, SEO optimization, and ongoing maintenance.
- Communication: We use your contact information to respond to inquiries, send project updates, provide support, and notify you of important service changes.
- Payment Processing: We use your billing information to process payments, send invoices, and maintain financial records required by law.
- Service Improvement: We analyze how clients use our services to improve our offerings, develop new features, and enhance user experience.
- Marketing: With your consent, we may send you information about our services, special offers, and industry insights. You have the right to opt out at any time.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing is necessary to fulfill our contractual obligations to deliver services you have purchased.
- Legitimate Interests: We have legitimate interests in operating our business, improving our services, and preventing fraud.
- Legal Obligations: We process data to comply with legal requirements, including tax laws and financial regulations.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit consent.
How We Share Your Information
- Third-Party Service Providers: We share information with trusted service providers who help us deliver our services, including hosting providers, payment processors, and email services. These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety.
- Business Transfers: If Bilal Web Studio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for other purposes with your explicit consent.
We do not sell your personal data to third parties.
- Data Retention: We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy.
- Active Clients: We retain data for active clients throughout the service relationship and for a reasonable period afterward to address any follow-up needs.
- Project Files: We retain project files and communications for 3 years after project completion for reference and support purposes.
- Financial Records: We retain billing and payment information for 7 years to comply with tax and accounting regulations.
- Marketing Data: We retain marketing contact information until you unsubscribe or request deletion.
Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we limit how we use your data.
Right to Data Portability: You have the right to request transfer of your data to another organization or directly to you.
Right to Object: You have the right to object to our processing of your personal data in certain circumstances.
Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise these rights, contact us at bilal@bilalwebstudio.co.uk. We will respond to your request within 30 days.
Cookies and Tracking
Our website uses cookies to improve your browsing experience and analyze website traffic.
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
- Analytics Cookies: We use Google Analytics to understand how visitors use our website. These cookies collect anonymous data about page visits and user behavior.
- Marketing Cookies: With your consent, we use cookies to deliver relevant advertisements and track marketing campaign effectiveness.
You control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Security Measures: We use SSL encryption for data transmission, secure servers for data storage, regular security audits, access controls limiting who sees your data, and regular backups to prevent data loss.
While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your data.
International Data Transfers
Your information is primarily processed and stored in the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or a prominent website notice.
The updated policy becomes effective when posted. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
For questions about this privacy policy or to exercise your data protection rights, contact us:
Email: bilal@bilalwebstudio.co.uk Business Name: Bilal Web Studio
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113